Cancellation Policy

Right of withdrawal

In accordance with the provisions of Articles L.221-18 and following of the Consumer Code, you have a withdrawal period of 14 days from your order, except for orders of certain products, in particular according to these articles:

“The right of retraction cannot be exercised for contracts: (….)

(…) For the supply of goods made to the consumer’s specifications or clearly personalised”.

The withdrawal period begins from the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good.

To exercise your right of withdrawal, you may send us the standard withdrawal form or any other unambiguous statement expressing your wish to withdraw before the expiry of the 14-day period indicated above.

You must then return the Product(s) concerned to : Powerled-horticole.com – 375 Montée des Hauvets – 26190 La Motte-Fanjas – FRANCE, without undue delay and, in any event, no later than fourteen days after you have communicated your decision to retract your Order.

If all the conditions required for the return of the Products are not met, Powerled-horticole.com may deduct from the sums to be reimbursed, where applicable, a proportion of the sale price corresponding to the sale price of the missing Products, as well as the repair, replacement, and/or restoration of any damaged Products.

Once your withdrawal has been sent, we will refund the full price of the order including delivery costs (except for any additional costs arising from the fact that you have chosen, where applicable, a method of delivery other than the cheaper standard method of delivery offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment that you used to pay for your order, unless you expressly agree to another means of payment; in any case, this refund will not incur any costs for you. In accordance with the provisions of Article L.221-4 of the French Consumer Code, we may defer reimbursement of the price concerned until we have received the Product(s) that you have retracted or until you have provided proof that the Product(s) have been dispatched, whichever comes first.

In order to exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post or e-mail) by post to the address Powerled-horticole.com – 375 Montée des Hauvets – 26190 La Motte-Fanjas – FRANCE or by e-mail to contact@powerled-horticole.com.

You can use the model withdrawal form but it is not compulsory. For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. You must return or return the goods, to Powerled-horticole.com – 375 Montée des Hauvets – 26190 La Motte-Fanjas – FRANCE, without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw from this contract. This time limit is deemed to have been respected if you return the goods before the fourteen-day period has expired. You shall bear the direct costs of returning the goods.