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Transport and Delivery

Terms of delivery and delivery times in Metropolitan France (including Corsica)

Your orders are processed by the services of as soon as possible from Monday to Friday inclusive.
Your order placed before 12 noon, by credit card or paypal from Monday to Friday will be dispatched during the day, subject to the availability of the Products concerned.

All orders placed after Friday 12 noon will be processed on the following Monday morning.
Once your order has been shipped by, is routed under the previous mentions the total delivery time of the order would therefore be a maximum of 72 hours (depending on the delivery method chosen below). These times are understood to be working days, depending on the availability of the Products.

The Products are delivered to the delivery address that you indicated when you placed your order. shall not be held responsible for any delay or failure to accept delivery due to a case of force majeure, as stipulated in article 11 below, or to a fault of the customer.

In any event, in the event of failure to deliver within the expressly agreed delivery period, or in the event of failure to agree on a delivery period, in the event of failure to deliver, the Consumer may give formal notice to, by registered letter with acknowledgement of receipt, to proceed with delivery within a reasonable additional period of time. Should fail to deliver within this new deadline, the Consumer may cancel the contract by registered letter with acknowledgement of receipt. The contract will be considered as cancelled on receipt by of this letter, unless it is executed in the meantime; the sums paid by the Consumer will then be reimbursed without interest or compensation at the latest following the date on which the contract was cancelled.

When placing an order, the Consumer must check the completeness and conformity of the information he/she provides to cannot be held responsible for any data entry errors and the consequences in terms of late or incorrect delivery.

In this case, all costs incurred for the reshipment of the order will be entirely at the expense of the Consumer.

7.1 Delivery by Standard Colissimo or So Colissimo :

This choice of delivery allows you to receive your package within 48 hours maximum thanks to the Post Office and the Colissimo service or So Colissimo, for any order placed before 12 noon.

7.2 Bulky parcels (delivery by PACKLINK carrier) :

Standard delivery is made within a maximum of 72 hours. Delivery is made at the landing door of the delivery vehicle, with your help if necessary.

We remind you that classic delivery does not include delivery of the package directly to the Consumer’s premises. Your parcel will be delivered to you in front of your home if it is a house, or at the foot of the building if you are in an apartment. Consequently, it is then up to you to ensure by your own means the transfer of the Products thus delivered to your premises.

8.Reception of Products :
The Consumer is obliged to personally ensure the reception of the Products ordered at the agreed delivery place. The Consumer must be in possession of a document proving his identity.

If the Consumer is unable to receive the order, he will mandate a third party with a power of attorney and a photocopy of the identity card of the said Consumer.

In the event of absence of the Consumer or his representative at the time of delivery, a calling card will be left. In this case, the carrier may indicate a new delivery date, invite the Consumer to contact him/her to agree on a new delivery date, or it will be up to the Consumer to collect the package at the place and within the time limits specified in the delivery notice. If the deadlines are exceeded or in the absence of a new delivery date agreed with the Consumer, the Products will be returned to and it will be the Consumer’s responsibility to contact’s customer service department for possible reshipment of the Products. may under no circumstances be held liable in the event that the Consumer or his/her representative is not present to receive the Products ordered or in the absence of determining a new delivery date with the carrier. In this hypothesis, the expenses which could be committed for this new delivery will be the integral load of the Consumer.

Each delivery is deemed to have been made as soon as the Products are handed over to the Customer or his representative, as evidenced by the system used by the carrier, if applicable, such as the delivery tracking system offered by the French Post Office for its “Colissimo” delivery method.

It is up to the Consumer to check the state of the Products on the day of their reception, and to formulate any dispute, reservation or refusal on the carrier’s delivery slip, specifying precisely the reason for the reservation (e.g.: damaged packaging, broken product). At the same time, the Customer must inform within a maximum period of 48 hours, by sending an e-mail to the following address: or by contacting its customer service department on the following number: XXXXXXXXXX, of the damage noted and the purpose of the damage.

In the event of a proven defect, will replace the defective Product and send a new copy to the Consumer. will also send the Consumer a return form for the defective product, the related transport costs being borne by In this case, it is the Consumer’s responsibility to return the Product concerned within 8 days from the date of this return form. reserves the right to request payment of the price of the non-returned Product from the Consumer.

The Consumer must keep in his/her possession the proof of the deposit of the returned Product in the post office or later from the carrier, and to communicate this proof on request from